As you may have read before, we have been having dishwasher troubles. The old one flooded the kitchen. The new one worked 3 times then gave us an error, it was under warranty and they always say call the company before you return it, so I did (we also didn't want to have to go through the hassle of un-installing it and carrying it and loading it etc...). I called on a Friday and was asked to unplug it and wait one full minute then try it (cause that always works??). Of course, it did not fix the problem. They said a rep from the service company will contact you in 24 hours.
Got my first phone call from a rep at Service Quick (Samsung's contracted service co.) on Monday at around 2pm -ish. I was in class and called back literally 2 minutes later and got their voice mail. I tried the main number and got a general voice mail. So I called the rep's number again and left a message. Never heard back. I called the main number again on Tuesday. I was either on hold for over 10 minutes THEN transferred to general voice mail or went straight to voice mail. I e-mailed through their website, which is a joke by the way, seriously, look at it www.servicequick.com
By some miracle, I got a call back Tuesday afternoon at 2:40 and of course, I missed the call again. The voice mail that was left was rude, to say the least. The rep said: This is my second message I have left for you regarding your service ticket. If we do not hear back from you, your service request will be cancelled. I have the call logs to prove that this person only called once and that I tried calling them over 10 different times, and they have the nerve to tell me that my service request on a one week old dishwasher that worked only 3 times and is under warranty is going to be cancelled if I don't call back? UGHHH!!
I called her back and went through the hoops to set up a service appointment for Friday (today) between 1 and 5 pm. Luckily, the tech called at 12:30 and said he would be here in a half hour. He arrived on time, I showed him the problem and he took pictures of it acting up. He was confident that it was some kind of water fill circuit inside the tub and even had the part to fix it. An hour later, he plugged it in, turned the water back on and it was working!! I said my many thanks and he was on his way.
By this time, we needed to leave to pick up our son from school. I loaded the dishwasher up and let her rip. When we came home, the damn lights were flashing AGAIN! I was in shock. I turned it off, and started it again. It ran all the way through the cycle this time, I thought maybe something needed reset before it could run again, and it was good to go now. How WRONG was I? I unloaded the clean dishes, loaded it all back up and pressed start. 4 minutes later, it's beeping, draining and flashing. I am so fed up with this damn thing, I think we might actually consider returning it to the store. I have NEVER had this much of a problem with an appliance, EVER!! How can it work then not work, then work again once after repair then stop AGAIN?
I am fed up with Samsung and Service Quick. Their customer service is horrible at both places, they do not care if the customer is inconvenienced. What a waste of money!
No comments:
Post a Comment