As you may have read before, we have been having dishwasher troubles. The old one flooded the kitchen. The new one worked 3 times then gave us an error, it was under warranty and they always say call the company before you return it, so I did (we also didn't want to have to go through the hassle of un-installing it and carrying it and loading it etc...). I called on a Friday and was asked to unplug it and wait one full minute then try it (cause that always works??). Of course, it did not fix the problem. They said a rep from the service company will contact you in 24 hours.
Got my first phone call from a rep at Service Quick (Samsung's contracted service co.) on Monday at around 2pm -ish. I was in class and called back literally 2 minutes later and got their voice mail. I tried the main number and got a general voice mail. So I called the rep's number again and left a message. Never heard back. I called the main number again on Tuesday. I was either on hold for over 10 minutes THEN transferred to general voice mail or went straight to voice mail. I e-mailed through their website, which is a joke by the way, seriously, look at it www.servicequick.com
By some miracle, I got a call back Tuesday afternoon at 2:40 and of course, I missed the call again. The voice mail that was left was rude, to say the least. The rep said: This is my second message I have left for you regarding your service ticket. If we do not hear back from you, your service request will be cancelled. I have the call logs to prove that this person only called once and that I tried calling them over 10 different times, and they have the nerve to tell me that my service request on a one week old dishwasher that worked only 3 times and is under warranty is going to be cancelled if I don't call back? UGHHH!!
I called her back and went through the hoops to set up a service appointment for Friday (today) between 1 and 5 pm. Luckily, the tech called at 12:30 and said he would be here in a half hour. He arrived on time, I showed him the problem and he took pictures of it acting up. He was confident that it was some kind of water fill circuit inside the tub and even had the part to fix it. An hour later, he plugged it in, turned the water back on and it was working!! I said my many thanks and he was on his way.
By this time, we needed to leave to pick up our son from school. I loaded the dishwasher up and let her rip. When we came home, the damn lights were flashing AGAIN! I was in shock. I turned it off, and started it again. It ran all the way through the cycle this time, I thought maybe something needed reset before it could run again, and it was good to go now. How WRONG was I? I unloaded the clean dishes, loaded it all back up and pressed start. 4 minutes later, it's beeping, draining and flashing. I am so fed up with this damn thing, I think we might actually consider returning it to the store. I have NEVER had this much of a problem with an appliance, EVER!! How can it work then not work, then work again once after repair then stop AGAIN?
I am fed up with Samsung and Service Quick. Their customer service is horrible at both places, they do not care if the customer is inconvenienced. What a waste of money!
Showing posts with label Dishwasher. Show all posts
Showing posts with label Dishwasher. Show all posts
Friday, May 16, 2014
Thursday, May 15, 2014
The BIG Move
No, I'm not moving to a new house....
We live in an older home, it was built in the late 1940's. It has a tiny tiny tiny kitchen, a large-ish living room, a small rec room in the basement, 2 bedrooms on the main floor and 2 bedrooms upstairs. Currently, my son occupies one bedroom on the main floor and we occupy the other. The 2 upstairs bedrooms are used for storage (as are the stairs that lead up to them.......) One contains my great grandma's dining room set (oddly enough, we don't have a dining room, we have around "kitchen" table in the corner of our living room....) along with all of my sewing and craft supplies. The other contains a futon, my antique makeup vanity, an old TV and all of the stuff you accumulate from being on this earth for 31 (35 for my husband) years.
Lately, I have been lusting for my sons room...I want it to be mine. I have a desk in the living room that I use to put on my makeup (our bathroom is really tiny too), I have a couple sewing machines and a serger, I have a lot of clothes, I basically want it to be my dressing room/office/craft room. I have broached the idea of giving him his very own "man cave" upstairs and he is all for it. My husband is kind of worried because he does have a tendency to get out of bed and sleep walk, but I think he will be ok. I mean, he is 8?
The only thing standing in my way is.....all of the stuff on the steps and in the 2 bedrooms. I have FINALLY decided that I am going to start to tackle the mess. I am throwing away almost everything, I just need hubs to back up his pick-up truck below a window so I can start chucking! The biggest hurdle is the steps. They are closed off from the world by a door that is in my living room. So anytime I clean and don't actually feel like taking something to it's "home" (or someone is coming over for a short noticed visit), it goes on the steps, the door closes and it is never heard from or seen again. I feel like a hoarder when I open that door.
I am trying to motivate myself by picturing the cluttered desk, my antique vanity, my craft supplies, all in a nice room that is allllllll mine. I even go to TJ Maxx and look online at amazon and etsy at all of the cute organizing things I could get. The only thing I'm missing is time!
Also, want to give a quick update on the dishwasher repair. I FINALLY got a hold of someone at Service Quick, the company contracted by Samsung ( I will have a separate post on this company after I see how the service call goes). They are sending someone out on Friday 5/16 between 1 and 5. The repairman (or woman) will call 30 minutes prior to coming....what a vague window. I am to the point where I do not care if they come at midnight!! I just want my darn dishwasher to work. My cuticles look ragged and my hands are dry constantly from having to wash dishes by hand.
I'll let you know how it goes with the clean out and the dishwasher repair.
Good Night Loves!
We live in an older home, it was built in the late 1940's. It has a tiny tiny tiny kitchen, a large-ish living room, a small rec room in the basement, 2 bedrooms on the main floor and 2 bedrooms upstairs. Currently, my son occupies one bedroom on the main floor and we occupy the other. The 2 upstairs bedrooms are used for storage (as are the stairs that lead up to them.......) One contains my great grandma's dining room set (oddly enough, we don't have a dining room, we have around "kitchen" table in the corner of our living room....) along with all of my sewing and craft supplies. The other contains a futon, my antique makeup vanity, an old TV and all of the stuff you accumulate from being on this earth for 31 (35 for my husband) years.
Lately, I have been lusting for my sons room...I want it to be mine. I have a desk in the living room that I use to put on my makeup (our bathroom is really tiny too), I have a couple sewing machines and a serger, I have a lot of clothes, I basically want it to be my dressing room/office/craft room. I have broached the idea of giving him his very own "man cave" upstairs and he is all for it. My husband is kind of worried because he does have a tendency to get out of bed and sleep walk, but I think he will be ok. I mean, he is 8?
The only thing standing in my way is.....all of the stuff on the steps and in the 2 bedrooms. I have FINALLY decided that I am going to start to tackle the mess. I am throwing away almost everything, I just need hubs to back up his pick-up truck below a window so I can start chucking! The biggest hurdle is the steps. They are closed off from the world by a door that is in my living room. So anytime I clean and don't actually feel like taking something to it's "home" (or someone is coming over for a short noticed visit), it goes on the steps, the door closes and it is never heard from or seen again. I feel like a hoarder when I open that door.
I am trying to motivate myself by picturing the cluttered desk, my antique vanity, my craft supplies, all in a nice room that is allllllll mine. I even go to TJ Maxx and look online at amazon and etsy at all of the cute organizing things I could get. The only thing I'm missing is time!
Also, want to give a quick update on the dishwasher repair. I FINALLY got a hold of someone at Service Quick, the company contracted by Samsung ( I will have a separate post on this company after I see how the service call goes). They are sending someone out on Friday 5/16 between 1 and 5. The repairman (or woman) will call 30 minutes prior to coming....what a vague window. I am to the point where I do not care if they come at midnight!! I just want my darn dishwasher to work. My cuticles look ragged and my hands are dry constantly from having to wash dishes by hand.
I'll let you know how it goes with the clean out and the dishwasher repair.
Good Night Loves!
Sunday, May 11, 2014
Happy Mothers Day! and a rant.......
I also wanted to rant a little about my new dishwasher....and my old one too! So, we have a tiny kitchen and it didn't have a dishwasher when we moved in, I hate, hate, hate doing dishes by hand but have been for the past 8 years in this house. I finally convinced hubby that I can live without some cabinets, and for valentines day he bought me a built-in dishwasher! Fast forward to about a week ago when I was cooking dinner and I hear and see water leaking from underneath it :/ I was heartbroken!
So, we went out to lowes and I picked out a new one, a samsung with top of the door controls......so cool! Well, it ran 3 full cycles and now it is throwing an error code that means over water fill or something. I tried everything...turned off breaker, put a fan to finish drying floor underneath it (I read online there is a "flood" sensor underneath it that can detect moisture and shut it off). Nothing worked so I finally broke down and called customer service, who asked me to turn off the breaker for 1 minute then try to run it again.....of course that didn't work.
This was Friday, and he said within 24 hrs someone from a repair service will call to schedule a visit......it's been 48 hrs and nothing. I know it was wishful thinking to hope for a Saturday phone call, but I was really trying to put off doing the dishes in the sink.
Hopefully, I will get a call on Monday and they can come out sometime this week....
On a brighter note, I won't have to wash any of my actual dishes (I mean I will eventually, but not because we need them!) because I ordered 4 place settings of Fiesta Ware from macys....they where Buy One Get One Free and they had a 15% off coupon!! I am so excited, I have wanted some Fiesta Ware for a looonnnngggg time, but it is just so expensive. So grand total shipped to my door was 106.70..for 4 place settings.....that normally cost 56 each....Go Me! I ordered turquoise because I love that color.....it makes me happy.
I think that's about all......have a great day and a Great Week! I go back to school for my LAST SEMESTER OF NURSING SCHOOL tomorrow...can you tell I'm excited?
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